How to ask for a refund
From your account, under subscriptions and invoices, then my orders, press "request a refund" on the order concerned and write the reason. The request reaches our team and carries a reference number.
Cancellation and refund policy
How to ask for a refund of an amount you paid to MUKTASB, how requests are reviewed, how the money is returned, and what applies to custom projects and products published on external platforms.
Last updated: 9 November 2026
Reviewing the request
Our team reviews each request according to its circumstances, the nature of the product and what has been delivered or activated, then tells you the decision and the reasons for it. We may ask you for more information.
How the money is returned
When a request is approved the amount is returned through the payment provider that received it, to the same payment method. A refund may be full or partial, according to the review. How long the money takes to reach your account depends on the payment provider and the bank.
Subscriptions
On a full refund of an order that includes subscriptions, the subscription may also be cancelled. A partial refund does not cancel the subscription. To cancel a subscription without a refund see the subscription policy.
Custom projects
The terms of payment and refund for custom projects are set by the agreement document of each project, and work already carried out before cancellation is accounted for according to the agreement.
Products published on external platforms
Themes and applications bought through Salla or other platforms follow the platform's own policy for payment, cancellation and refund, which is not handled through the MUKTASB website.
Contact
For any question about a refund or cancellation request, contact us from the contact page and quote the order's reference number.
Questions about this page? Contact us. Other pages: Terms and conditions, Subscription policy, Privacy policy (Arabic).