Subscription policy

Scope of the policy

This policy applies to products ordered and paid for on the MUKTASB website by subscription or maintenance contract. Products published on external platforms are renewed through those platforms and follow their policies.

Plans and billing

Each product has its own plans, and the product page shows the plan's price, its period (monthly, yearly or other) and what it includes. Prices are before value added tax of 15%, and an invoice is issued after payment.

A product that is not available cannot be subscribed to. Each product page shows its status.

Renewal

Automatic renewal is optional: when you pay you are offered the choice, and if you agree your card is kept by the payment provider and the website does not keep its number. We send you a reminder three days before the renewal date, then the amount is charged on that date.

If a charge fails we try again, and if it keeps failing automatic renewal stops and you receive a notice. For a subscription that does not renew automatically we create a renewal order seven days before the period ends and send a reminder if it has not been paid two days before the end; the subscription extends from the end of its period when it is paid.

Automatic renewal is not available with some payment methods, such as instalment payment.

Managing your subscription

From your account, under subscriptions and invoices, you follow your subscriptions, the renewal date and amount of each, and your invoices, and you can stop automatic renewal or delete the saved card at any time.

Cancellation

To cancel a subscription send a cancellation request from your account or through support, and we review it and tell you the decision. You keep access until the end of the paid period unless agreed otherwise. Refunds of any amount follow the cancellation and refund policy.

Changing plan and prices

To change your plan, or to ask about upgrading or downgrading, contact us. Plan prices may change in future; a new price does not apply to a period already paid for, and we notify you before a renewal that is subject to a new price.

Suspension and expiry

When a subscription ends without renewal, access to the product may stop. We may suspend a subscription that breaks the terms of use, and we explain why where we can.